Lifestyle Claims

What should I do in the event of a claim?

• Contact the MMA Property Care Line
• Telephone: 0844 902 0789
• Fax: 029 2037 2265
• Address: PO Box 264, Cardiff, CF10 3ZX

Alternatively you can report your claim online by clicking here.

They will manage all aspects of the claim from the time it is reported.



• You will be asked to provide:
• Your policy number (stated on your policy document)
• Your name and home postcode
• Police incident number (if you are a victim of theft, malicious damage, vandalism or something is lost or damaged away from home)
• Approximate cost to replace/repair the item
• Do
• Send all documents you receive unanswered and without delay to MMA Property Care Line, PO Box 264, Cardiff, CF10 3ZX
• Take all reasonable precautions to prevent further injury, loss or damage
• Immediately inform the police of theft, malicious damage, vandalism or loss and obtain an incident number
• Don’t
• Admit fault if you or any member of your family are being held responsible for injury or damage
• Dispose of any damaged items in case these require inspection. If in any doubt, please ask for our guidance.

For Legal Protection call 0117 934 0124

How we settle your claim

• As long as the loss or damage is covered under your policy we will decide whether to settle a claim by either repairing or replacing property. Alternatively at our option we will pay the cost at which we can replace the item through our network of suppliers
• An amount for wear, tear and depreciation will be taken off
• We will take off the excess from the amount we agree to settle your claim. The excess will apply to each separate incident.
• The most we will pay is the sum insured shown in your schedule or policy

Click here for policy information